This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from
WHAT PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.
DEVICE INFORMATION
We collect Device Information using the following technologies:
Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier.
Log files track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: shared with our processor Bigcommerce
DO NOT TRACK
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
ORDER INFORMATION
Also, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, date of birth, photo, billing address, shipping address, payment information (including credit card numbers; Visa Card, Master Card, Discover Card, American Express, Amazon Card, PayPal, Google Pay, email address, and phone number.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our processor Bigcommerce..
By Personal Information in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping from UK (Royal Mail, Parcel Force) and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to:
Communicate with you.
Screen our orders for potential risk or fraud.
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site.
Purpose of collection: to provide customer support.
Source of collection: collected from you.
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above.
We also use Google Analytics to help us understand how our customers use TheSpiritualMagick.
How Google uses your Personal Information.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.
LAWFUL BASIS
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
GENERAL DATA PROTECTION REGULATION (GDPR)
If you are located in the EU or UK, this section applies to you.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:
CONSENT
We may process your information if you have given us permission
(i.e. consent) to use your personal information for a specific purpose. You can
withdraw your consent at any time.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. For more information on your right of erasure, please see the ‘Your rights’ section above.
AUTOMATIC DECISION-MAKING
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Biocommerce uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
Temporary denylists of IP addresses associated with repeated failed transactions. This denylists persists for a small number of hours.
Temporary denylists of credit cards associated with denylisted IP addresses. This denylists persists for a small number of days.
Legal Obligations
We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
Vital Interests
We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party,
such as situations involving potential threats to the safety of any person. If you are located in Canada, this section applies to you.
We may process your information if you have given us specific permission (that is express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (that is implied consent). You can withdraw your consent at any time.
In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:
If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way. For investigations and fraud detection and prevention. For business transactions provided certain conditions are met.
If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim for identifying injured, ill, or deceased persons and communicating with next of kin.
If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse
If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province.
If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records. If it was produced by an individual in the course of their employment, business or profession and the collection is consistent with the purposes for which the information was produced. If the collection is solely for journalistic, artistic, or literary purposes. If the information is publicly available and is specified by the regulations
CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.
If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.
COOKIES
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
In Short: We may use cookies and other tracking technologies to collect and store your information.
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.
COOKIES NECESSARY FOR THE FUNCTIONING OF THE STORE
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section below.
BEHAVIOURAL ADVERTISING
We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example :
We use Google Analytics to help us understand how our customers use the Site.
You can read more about how Google uses your Personal Information here:
https://policies.google.com/privacy?hl=en
You can also opt-out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work
You can opt out of targeted advertising by:
GOOGLE - https://www.google.com/settings/ads/anonymous
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
We use Bigcommerce including their third party apps such as Tidio Live Chat and Chatbots (Privacy Policy|Tidio) and Stamped Product Reviews and UGC (Stamped | Privacy Policy ) to power our online store. You can read more about how Bigcommerce uses your Personal Information here (Privacy Policy | BigCommerce).
We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
YOUR RIGHTS
If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information is corrected, updated, or deleted. If you would like to exercise this right, please contact us.
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.
Please note that your information will be used through shipping companies depending on the countries where you live.
MINORS
The Site is not intended for individuals under the age of 18 years old. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
HOW CAN YOU CONTACT US ABOUT THIS NOTICE
If you have questions and/or require more information, do not hesitate to contact us by email at info@thespiritualmagick.com or by post to:
THESPIRITUALMAGICK LTD
CAPITAL OFFICE
128 KEMP HOUSE CITY ROAD
LONDON
EC1V 2NX
UNITED KINGDOM
Website: https://thespiritualmagick.com/
Last Updated: 19 October 2026
1. Introduction
Welcome to TheSpiritualMagick.
At TheSpiritualMagick, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you visit our website, create an account, purchase products, book spiritual services, participate in live psychic readings, or otherwise interact with us.
Our services include spiritual and metaphysical products, psychic readings, tarot and divination services, spiritual consultations, spell and ritual services, digital products, educational materials, and related offerings.
We process personal information in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and applicable privacy and electronic communications laws.
By using our website, you acknowledge that you have been provided with this Privacy Policy. Where consent is legally required, we will request it separately.
2. Who We Are
TheSpiritualMagick operates the website https://thespiritualmagick.com/ and provides spiritual products and services to customers internationally.
Our contact details:
Business name: TheSpiritualMagick
Address: 128 City Road, London, EC1V 2NX, United Kingdom
Email: info@thespiritualmagick.com
Website: https://thespiritualmagick.com/
Contact page: https://thespiritualmagick.com/contact-us/
The operator of TheSpiritualMagick is responsible for determining how and why personal information is processed in connection with our services, except where another organisation acts as an independent data controller.
3. Information We Collect
We may collect the following categories of information.
3.1 Personal Identification Information
Full name and display name
Email address
Telephone number
Billing and shipping addresses
Account registration details
Customer and order reference numbers
Age or confirmation that you are at least 18 years old
3.2 Order and Payment Information
When you make a purchase or use a paid service, we may process:
Purchased products and services
Order history and transaction records
Payment status and transaction references
Billing details
Refund and cancellation records
Wallet balances, credits, and reading package purchases, where applicable
Payment information is processed through our supported payment providers. We do not intentionally store complete payment card details on our own application systems.
3.3 Psychic Reading and Spiritual Service Information
When you request a psychic reading, spiritual consultation, spell, ritual, or personalised service, we may collect information you voluntarily provide, including:
Questions and information submitted for a reading
Personal circumstances relevant to the requested service
Birth dates, photographs, or other details requested for a personalised service
Appointment details and reading preferences
Messages exchanged with readers or our support team
Reading session dates, durations, and transaction details
Feedback and reviews
Some information you voluntarily disclose may reveal sensitive personal matters, including religious or philosophical beliefs, health information, or intimate aspects of your private life.
We ask that you provide only information relevant to your requested service. Where processing involves legally protected special-category information, we will establish an appropriate lawful basis and additional condition, including explicit consent where required.
3.4 Technical and Website Information
When you access our website, we may automatically receive:
IP address
Browser type and version
Device and operating system information
Pages visited and website interactions
Approximate geographic location derived from technical information
Referral sources
Session identifiers
Cookie and security verification information
Access timestamps, errors, and technical logs
3.5 Psychic Reader and Service Provider Information
If you register as a psychic reader or service provider, we may collect:
Professional or display name
Contact and account information
Reader identification number
Profile photograph and biography
Availability and service preferences
Verification and onboarding information
Earnings, referral commissions, and payout records
Stripe Connect onboarding or account status information, where applicable
Payment and identity-verification providers may separately collect additional information required to complete verification or process payouts.
4. How We Use Your Information
We use personal information to:
Create, authenticate, and maintain customer accounts.
Process purchases, payments, credits, refunds, and orders.
Deliver spiritual consultations, psychic readings, and purchased products or services.
Connect customers with available psychic readers.
Maintain booking details, reading histories, and relevant chat records.
Manage reader accounts, commissions, and payouts.
Respond to customer service requests and complaints.
Send transactional notices, confirmations, and important account updates.
Deliver marketing communications where permitted by law.
Detect fraud, automated traffic, abuse, and unauthorised activity.
Maintain website security and performance.
Improve our products, services, and customer experience.
Maintain financial and business records.
Meet applicable legal and regulatory obligations.
We will not use personal information for incompatible purposes without an appropriate lawful basis.
5. Legal Bases for Processing
Where UK GDPR or equivalent laws apply, we rely on appropriate legal bases, including:
Performance of a contract: To fulfil orders, deliver purchased services, manage customer accounts, and administer bookings and payments.
Legal obligations: To meet accounting, taxation, consumer protection, fraud prevention, and other legal requirements.
Legitimate interests: To maintain website security, prevent misuse, manage business operations, improve customer support, and protect our services, provided those interests are not overridden by your rights and freedoms.
Consent: For optional marketing activities, non-essential cookies where consent is required, and certain processing involving sensitive information.
You may withdraw consent at any time. Withdrawal does not affect processing lawfully carried out before withdrawal.
6. Privacy of Psychic Readings and Communications
We recognise that psychic readings and spiritual consultations may involve personal and confidential information.
We aim to restrict access to reading information to authorised individuals who require it to provide a service, resolve a dispute, maintain security, or comply with the law.
Readers should receive only customer information reasonably necessary to conduct the requested session, such as a display name, booking information, and messages voluntarily provided during the reading.
We do not intend for readers to have unrestricted access to customers' private billing information, payment card details, or unrelated personal records.
Reading chat records and session information may be retained for customer support, transaction verification, dispute handling, security, and legal compliance, subject to applicable retention requirements.
Please avoid submitting passwords, complete payment card information, government identification numbers, or other unnecessary sensitive data in reading conversations.
7. Payments and Third-Party Payment Processors
Our website may use BigCommerce-supported payment gateways, Stripe, Stripe Connect, or other authorised payment-processing services, depending on the transaction.
These providers may process payment, verification, fraud prevention, refund, and payout information in accordance with their own privacy notices.
We may receive limited transaction information, such as payment status, transaction identifiers, amounts, and billing references.
We do not sell payment information to third parties.
8. Cookies and Similar Technologies
Our website uses cookies and similar technologies to support essential website functions, improve security, remember settings, operate shopping features, and understand website performance.
Cookies are small files stored on your browser or device when you visit a website.
8.1 Cookie Categories
Essential Cookies
These cookies are used for core website functionality, such as shopping carts, account authentication, security checks, fraud prevention, and maintaining secure sessions.
Where cookies are strictly necessary to provide a service requested by the user, they may be used without separate cookie consent under applicable law.
Functional Cookies
These cookies support additional website functionality and preferences.
Analytics and Performance Cookies
Where enabled, these cookies help us understand website performance, visitor activity, and service improvements.
Marketing Cookies
Where enabled, these cookies may support advertising performance measurement and relevant promotional communications.
We seek consent for non-essential cookies where legally required. Non-essential cookie categories should remain disabled until the necessary consent has been obtained.
8.2 BigCommerce Security Cookie — Effective 23 October 2026
Our ecommerce platform provider has notified us that a new essential security cookie will be implemented on Stencil-based storefront pages beginning 23 October 2026.
Cookie name: SHOP_RENDER_VERIFICATION_TOKEN
Cookie provider: BigCommerce / Commerce platform
Cookie category: Essential
Purpose: This cookie contains a server-signed token used as a bot-detection signal. It supports the platform's ability to distinguish genuine browser activity from suspected automated requests and helps protect the storefront from malicious or abusive traffic.
Data collected:
A boolean value indicating whether a browser was detected.
A timestamp indicating when the token was issued.
Cookie duration: 15 minutes.
Consent classification: Essential security cookie. It is intended to support necessary storefront security and bot detection rather than advertising or marketing.
Marketing use: The stated purpose of this cookie is security-related, not advertising or behavioural marketing.
Because the cookie supports storefront security, it is classified as essential by the platform. Its use without consent is subject to the applicable strictly necessary cookie exemption.
Users may configure their browsers to block or delete cookies. However, blocking essential cookies may interfere with website functionality or security verification.
For questions specifically concerning this platform cookie, BigCommerce/Commerce can be contacted at privacy@commerce.com.
8.3 Managing Cookies
You can manage cookies through your browser settings and any cookie preference controls made available on our website.
Depending on your browser, you may:
View stored cookies.
Delete existing cookies.
Block cookies from selected websites.
Configure cookie preferences.
Disable non-essential tracking where supported.
Disabling essential cookies may prevent some website functions from operating correctly.
Withdrawing consent for optional cookies will not affect the lawfulness of their previous use.
9. Sharing Personal Information
We may disclose personal information to trusted third parties where necessary to operate our business, including:
BigCommerce: Ecommerce storefront, shopping cart, account, and order-processing functionality.
Payment providers: Processing transactions, refunds, and reader payouts.
Website hosting and security providers: Infrastructure, technical maintenance, fraud prevention, and security.
Professional psychic readers: Relevant booking and reading information required to provide requested services.
Communication providers: Transactional emails, account notifications, and customer support communications.
Shipping and delivery providers: Information necessary to fulfil physical product orders.
Professional advisers and authorities: Where disclosure is necessary for legal obligations or legitimate legal claims.
We do not sell personal information for monetary consideration.
Where advertising or analytics services involve disclosures classified as a sale or sharing under applicable privacy laws, we will provide the notices and choices required by those laws.
We may also disclose information where reasonably necessary to protect customers, prevent fraud, investigate misuse, or comply with lawful requests.
10. International Data Transfers
TheSpiritualMagick serves customers internationally.
Some service providers may process information outside the United Kingdom, including in jurisdictions with different data protection laws.
Where applicable law requires safeguards for international transfers, we use appropriate mechanisms, which may include adequacy regulations, contractual safeguards, or other recognised legal transfer arrangements.
You may contact us for further information about the safeguards applicable to your data.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy or as required by applicable law.
Retention decisions depend on the type of information and the reason it was collected.
For example:
Account information may be retained while the account remains active and for a necessary period afterward.
Order and financial records may be retained to meet applicable accounting, tax, and legal obligations.
Psychic reading records may be retained where necessary for service administration, customer support, disputes, and lawful business purposes.
Support messages may be retained until the relevant request is resolved and for any additional necessary retention period.
Security logs may be retained for a period proportionate to security and fraud-prevention needs.
Cookie information is retained according to the relevant cookie duration.
The SHOP_RENDER_VERIFICATION_TOKEN cookie has a stated duration of 15 minutes.
When personal data is no longer required, we take appropriate steps to delete, anonymise, or securely archive it where legally permitted.
12. Data Security
We use appropriate technical and organisational measures intended to protect personal information from unauthorised access, misuse, loss, alteration, or disclosure.
Depending on the system and data involved, these measures may include:
Secure HTTPS connections
Access restrictions and account authentication
Secure payment-processing integrations
Appropriate user permissions
Security monitoring
Fraud and bot-detection measures
Administrative and operational safeguards
No online service can guarantee absolute security.
Customers are responsible for protecting their account credentials and should contact us promptly if they suspect unauthorised account activity.
13. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
Request access to your personal information.
Request corrections to inaccurate or incomplete data.
Request deletion of personal information where applicable.
Request restriction of certain processing activities.
Object to processing based on legitimate interests.
Request portability of eligible personal information.
Withdraw consent where processing is based on consent.
Object to direct marketing at any time.
Request information about applicable automated decision-making.
Lodge a complaint with a relevant data protection authority.
You have the right to object at any time to the processing of your personal data for direct marketing purposes.
To exercise your rights, contact info@thespiritualmagick.com.
We may need to verify your identity before responding to certain requests.
Some requests may be limited by legal obligations or other lawful exceptions.
UK Complaints
If you are located in the United Kingdom and believe your personal information has been handled unlawfully, you may complain to the Information Commissioner's Office (ICO).
Website: https://ico.org.uk/
We encourage you to contact us first so that we can attempt to resolve your concern.
14. Marketing Communications
If you subscribe to our newsletter or otherwise lawfully receive marketing communications, we may send information about:
New products and services
Spiritual courses and educational content
Promotions and special offers
Business updates and relevant announcements
You may unsubscribe from marketing emails using the unsubscribe link provided in eligible communications or by contacting us.
Essential transactional communications, such as payment confirmations and important account notices, may continue where necessary.
15. Children's Privacy
Our spiritual products, psychic readings, consultations, and paid services are intended for individuals aged 18 or older.
We do not knowingly offer these paid services to children under 18.
If we discover that a child has supplied personal information in circumstances where processing is not lawful, we will take appropriate steps to delete or otherwise address that information.
Parents or guardians may contact us regarding concerns about information provided by a minor.
16. External Websites and Third-Party Services
Our website may contain links to external websites, social media platforms, embedded videos, payment providers, or third-party content.
We are not responsible for the privacy practices of websites or services operated by independent third parties.
We recommend reviewing their privacy policies before submitting personal information.
Embedded external content may use additional technologies or collect information under the external provider's privacy terms.
17. Automated Security and Fraud Detection
Our website and ecommerce providers may use automated systems to identify suspicious activity, malicious traffic, payment fraud, and potentially harmful requests.
These technologies may process IP addresses, device or browser signals, session details, and security tokens.
Such processing is intended to protect customers, maintain website availability, and prevent unauthorised use.
Where automated processing produces decisions with legal or similarly significant effects, applicable rights and transparency obligations will be respected.
18. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technical infrastructure, legal requirements, or privacy practices.
Where necessary, material changes will be communicated through our website or other appropriate channels.
The date at the beginning of this document indicates when it was last updated.
This version includes advance notice of the BigCommerce SHOP_RENDER_VERIFICATION_TOKEN cookie scheduled for implementation on 23 October 2026.
19. Contact Us
If you have questions about this Privacy Policy, your personal information, cookies, or your data protection rights, please contact us.
TheSpiritualMagick
128 City Road
London, EC1V 2NX
United Kingdom
Email: info@thespiritualmagick.com
Website: https://thespiritualmagick.com/
Contact Form: https://thespiritualmagick.com/contact-us/
We will review privacy enquiries and respond in accordance with applicable data protection requirements.
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